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Dear customers and partners, on behalf of the management of Altepay.com SIA (operating as Alteway), we sincerely thank you for your continued trust. As part of a regulatory reorganisation, we are initiating an orderly wind-down of our current activities. This notice outlines the key dates and steps to ensure a smooth and secure transition for all our users.
From the publication of this notice until June 9, 2026, Alteway continues to process all existing and in-progress orders normally. After that date, the creation of any new exchange orders is fully suspended.
Between June 9 and June 19, 2026, our team remains actively available to support ongoing orders, resolve any outstanding issues, and process refunds in full. We strongly encourage you to complete any planned transactions before June 9.
| Your situation | Recommended action |
|---|---|
| You have an active or pending order | Monitor your email for any requests from our compliance team. Provide required documents promptly and ensure your payment details are correct. Contact us immediately if you experience any delays: [email protected] |
| All your transactions are completed | No immediate action is required. We recommend logging into your account before June 19 to download your full transaction history for tax or accounting records. |
| Your situation is non-standard | Please reach out to our support team directly at [email protected] and we will assist you on an individual basis. |
Every customer retains the full right to the return of their assets. Refunds will be processed for all transactions that cannot be completed before the final deadline of June 19, 2026.
Our support team is available to assist with any questions about the wind-down process, your orders, or refunds. Don't hesitate to get in touch.
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