Answers to Frequently Asked Questions

AlteWay Payment Gateway is a payment service with the main task being to accept online payments in cryptocurrency on websites and online stores. AlteWay Payment Gateway also allows the invoicing of payments in cryptocurrency by e-mail and provision of a link for payment.

Currently, we accept payments in Bitcoin (BTC), but in the nearest future TRON (TRX), Ethereum (ETH), as well as ERC-20 and all TRC-20 coins (tokens) will be added.

The commission of AlteWay Payment Gateway is 0.5%, but it may differ depending on the situation (planned scope of transactions, business category, etc.).

Connection to the AlteWay Payment Gateway payment service is free. Submit your request, and we will contact you to clarify all the details necessary to connect you to the service.

AlteWay Payment Gateway works with legal entities and individuals, individual entrepreneurs, and self-employed persons. You only need to provide a brief description of the type of business and your e-mail (it will be used to contact you and to log in to our system).

We have a demo-store (www.ecomm-seller-demo.alteway.com) Follow the link and click the “Pay with AlteWay Payment Gateway” button to see how payments in cryptocurrency are processed. This demo online-store is connected to the Bitcoin testnet, so the purchase is made using “free” bitcoin. We will also be happy to show you how the system works in person. Please e-mail us to test accepting online payments with AlteWay Payment Gateway.

This payment service can be easily integrated into your web-site if it is built using WordPress and WooCommerce thanks to the use of the ready-made AlteWay plugin. For other websites and online stores, simple API integration is provided. We are working hard on the plugins for other platforms and will be able to offer them to you very soon.

Yes, you can easily exchange cryptocurrency for euros and withdraw money to your bank account using our AltePay exchange service. You can also exchange cryptocurrency for cash within the territory of the European Union.

This is an opportunity to purchase any cryptocurrency that is available on well-known cryptocurrency exchanges for cash or using a bank transfer, as well as sell any cryptocurrency in exchange for cash or bank transfer to your account.

We offer you an opportunity to buy any cryptocurrency available on well-known and popular cryptocurrency exchanges.

It is absolutely safe to buy and sell cryptocurrency with our company Alteway UAB as it is registered in Republic of Lithuania (reg.№ 305744301). We hold a Virtual Asset Service Provider license that allows us to officially offer cryptocurrency exchange services.

This can be done in person at our office, as well as remotely, having previously completed the identification process. You should have a crypto wallet on your smartphone or computer, and you should know which cryptocurrency you want to buy.

This can be done in person at our office, as well as remotely, having previously completed the identification process. You should have a crypto wallet on your smartphone or computer, you should know what cryptocurrency you want to sell, and you should be able to work with your wallet.

Yes, you can buy cryptocurrency for cash in our office.

You can only buy cryptocurrency by paying in euros; the payment is also carried out in euros only.

To buy or sell any cryptocurrency, you need an ID card or passport, a crypto wallet on your smartphone or computer, and cash on buying.

Yes, there is a limit for a transaction, as well as there are transactions exceeding the limit provided for in our AML procedure, and upon arrival to our office, each customer has an opportunity to familiarise himself/herself with the AML procedure.

The transaction fee for sending cryptocurrency to the customer's wallet is EUR 15.00.

Interest rates for transactions both for the sale and purchase of cryptocurrencies are evaluated and changed periodically. It depends on the current market situation, so it is best to call and ask about the exact interest rate before completing a deal.

Buying/selling of cryptocurrency takes 20-30 minutes.

Yes, after the purchase or sale of a cryptocurrency, a final report is issued, indicating the wallet number, amount, transaction fee, exchange rate, as well as a cash register receipt is also issued.

The wallet is necessary for receipt and management of the purchased cryptocurrency.

Yes, we can provide advice on creating a wallet, as well as help to create it at the request of the customer, but this service is provided for an additional fee.

We provide services both in person and remotely.

According to the rules of our company, persons who have reached the age of 18 can purchase cryptocurrency.

You can purchase cryptocurrency as a legal entity based on the AML/KYC procedure developed by our company using SEPA payments,

AlteWay Payment Gateway is a payment service with the main task being to accept online payments in cryptocurrency on websites and online stores. AlteWay Payment Gateway also allows the invoicing of payments in cryptocurrency by e-mail and provision of a link for payment.

Currently, we accept payments in Bitcoin (BTC), but in the nearest future TRON (TRX), Ethereum (ETH), as well as ERC-20 and all TRC-20 coins (tokens) will be added.

The commission of AlteWay Payment Gateway is 0.5%, but it may differ depending on the situation (planned scope of transactions, business category, etc.).

Connection to the AlteWay Payment Gateway payment service is free. Submit your request, and we will contact you to clarify all the details necessary to connect you to the service.

AlteWay Payment Gateway works with legal entities and individuals, individual entrepreneurs, and self-employed persons. You only need to provide a brief description of the type of business and your e-mail (it will be used to contact you and to log in to our system).

We have a demo-store (www.ecomm-seller-demo.alteway.com). Follow the link and click the “Pay with AlteWay Payment Gateway” button to see how payments in cryptocurrency are processed. This demo online-store is connected to the Bitcoin testnet, so the purchase is made using “free” bitcoin. We will also be happy to show you how the system works in person. Please e-mail us to test accepting online payments with AlteWay Payment Gateway.

This payment service can be easily integrated into your web-site if it is built using WordPress and WooCommerce thanks to the use of the ready-made AlteWay plugin. For other websites and online stores, simple API integration is provided. We are working hard on the plugins for other platforms and will be able to offer them to you very soon.

Yes, you can easily exchange cryptocurrency for euros and withdraw money to your bank account using our AltePay exchange service. You can also exchange cryptocurrency for cash within the territory of the European Union.

TEUR is a stablecoin, a type of cryptocurrency that aims to maintain a stable cryptocurrency rating.

TEUR was developed by Alteway’s team in order to simplify, facilitate and speed up mutual settlements. TEUR is pegged against EUR and 100% backed by EUR. The use of TEUR allows you to avoid volatility risks; however the physical availability and European jurisdiction of the issuer guarantee the transparency and reliability of the use of TEUR.

It is used by cryptocurrency investors and users who want to avoid excessive volatility in other cryptocurrencies while maintaining value in the cryptocurrency market.

All TEUR stablecoins are backed up by EURO at the 1:1 ratio.

TEUR can be bought at our office: Riga, 9/ Cēsu iela 9/1 in Latvia or Vilnius, Vytenio g. 9, office 301 in Lithuania, as well as using our platform on the website www.alteway.com

TEUR can be sold at our office: Riga, Cēsu iela 9/1 in Latvia or Vilnius, Vytenio g. 9, office 301 in Lithuania, as well as using our platform on the website www.alteway.com

Yes, TEUR can be bought for cash in our office.

You need a wallet that supports TRON (TRC20).

Can’t find an answer to your question?

If you couldn’t find an answer to your question, please get in touch with our specialists.

  • phonePhone: +370 64540564
  • mailEmail: info@alteway.com
  • addressAddress: Office 301, 9 Vytenio St, Vilnius, Lithuania, LT-03113

    (Biure 301, Vytenio g. 9, Vilnius, Lietuva, LT-03113)